The blog Website usability

The Stropharia usability blog

The idea that a person should visit a website and be told how to use that website is an aspect that has offended me greatly for more than a decade. I have already made the decision what form of computer – desktop, laptop, netbook, tablet, smartphone – I want to use and some of those have limited customisation related to the nature of device. Smartphones and tablets tend to have just the one screen resolution while netbooks may allow a number of screen resolutions, but these will be restricted by the fairly small size of the screen for example.

I will have made other choices on the way I am browsing a website based on the web browser I have chosen to use, whether or not I have additional plugins such as Flash installed and whether I choose to run the web browser maximised so it takes up the entire available screen space or perhaps I may wish to have it taking up only part of the available screen and have another application window beside it.

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I'm feeling in the mood to point out what I find to be really obvious errors of judgement in design at present, so I've just returned to one that's been annoying me for several weeks now and taken a selective screen shot to demonstrate my irritation.

The following screen shot from 1stwebdesigner is the start of an article on how to use breadcrumbs to enhance a website. A much more obvious point I believe it shows – is how to completely destroy a website design by placing a ridiculously large block of adverts between the title and main body of an article.

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Well not quite. Although I do want to talk about that nifty little “unsubscribe” link that comes along with, or should come along with, corporate emails you've signed up to receive (because we all know businesses won't email you without your first having chosen to be contacted, right?). Assuming there is one present, I've usually found it lurking right at the bottom of the email, often in a smaller font and not unusually buried amongst a fair amount of irrelevant dribble absolutely no one except their legal department cares about.

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In a previous article, Unsubscribe me from this hell, I commented on how difficult it often was to find out how to stop receiving email from some companies along with providing an example of an easy to discover and use unsubscribe option. In this sequel I look at Verisign, one of the largest providers of SSL certificates used to secure website traffic etc.

I am fed up receiving useless emails from Verisign. They contain no information and often use scare tactics (falsely, I might add) in order to get you to choose their product over a competitor. I am, however, lazy and it's taken me years to bother to look for an unsubscribe link. I found it in the expected place – tiny text at the bottom of the email buried amongst plenty of irrelevant lines of words.

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When you create a new account on a computer, some software or a website, you will normally be asked to create a password at the same time. On occasion, however, the system will automatically generate a password for you without asking if you would prefer to do this yourself. There are a number of reasons for this and one, for websites at least, can help to reduce spam as automated scripts would have a great deal of difficulty discovering this new password, thus preventing the script logging in and pasting adverts all over your forums, comment fields or messaging other users etc.

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